Refund Policy

Our commitment to your educational success means we maintain a clear no-refund policy:

▸ Strict No-Refund Rule

• All mentorship program payments are non-refundable

• No exceptions under any circumstances

• Policy applies to all programs and services

▸ Payment Finality

Once payment is processed, your enrollment is permanent and binding.

Your payment confirms your educational commitment. When you enroll:

▸ Your Acknowledgment

• Enrollment is final and binding

• You've reviewed program details thoroughly

• You understand the no-refund policy completely

• You're committed to completing the program

▸ Investment in Education

• Payment represents your commitment to success

• Encourages focused participation in learning

• Ensures serious candidates secure limited spots

Get instant access to valuable learning resources upon payment:

▸ What You Receive Immediately

• Complete program materials and study resources

• Access to exclusive Telegram mentorship groups

• Live session schedules and participation links

• Personalized student support services

• Digital study guides and practice materials

▸ Why No Refunds?

Immediate access to these valuable resources makes our no-refund policy necessary. You receive full value the moment payment is processed.

Secure and reliable payment processing through trusted partners:

▸ Payment Gateway

• All payments processed via Razorpay (trusted payment gateway)

• SSL-encrypted secure transactions

• Multiple payment methods supported

▸ Transaction Process

• Immediate transfer upon successful completion

• Real-time payment confirmation

• Secure processing infrastructure

▸ Payment Issues

• Transaction problems? Contact Razorpay immediately

• We don't control payment processing systems

• Resolution through payment gateway support

Facing technical problems? We're here to help resolve them:

▸ Support Process

• Email: support@theacesphere.com immediately

• Provide payment details and error description

• Share screenshots if possible

▸ Resolution Timeline

• Response within 24 hours

• Technical resolution within 48-72 hours

• Priority support for access issues

▸ Important Note

Technical support ensures you receive services you paid for, but doesn't entitle you to a refund

Accidentally paid twice? We've got you covered:

▸ Duplicate Payment Policy

• Only exception to our no-refund policy

• Contact us within 24 hours of duplicate payment

▸ Verification Process

• Provide proof of both transactions

• Share payment confirmation details

• Wait for our verification (usually 24 hours)

▸ Resolution

• Upon confirmation, refund one duplicate payment

• Refund processed to original payment method

• 5-7 business days for refund completion

▸ Time Sensitive

Requests beyond 24 hours may not be eligible for duplicate payment refunds

While rare, program modifications may occur for quality improvement:

▸ Allowed Modifications

• Update program content for better learning outcomes

• Adjust schedules for optimal delivery

• Change mentor assignments when necessary

• Reschedule/cancel live sessions for technical reasons

▸ Complete Program Cancellation

• Extremely rare and only unavoidable circumstances

• May offer credit for future programs

• Alternative arrangements at our discretion

▸ Communication

All changes announced in advance via email and platform notifications

Your success depends on active participation. As a student, you're responsible for:

▸ Technical Requirements

• Ensure device meets platform requirements

• Maintain stable internet connection

• Update browsers and software regularly

▸ Active Participation

• Attend live sessions regularly

• Complete assignments and practice tests

• Engage in Telegram group discussions

▸ Schedule Management

• Follow program timelines and deadlines

• Notify mentors of planned absences

• Make up missed sessions independently

▸ Important

Failure to meet these responsibilities doesn't qualify for refunds

Our no-refund policy applies universally, including:

▸ No Refund Scenarios

• Change of mind after enrollment

• Personal or professional schedule conflicts

• Dissatisfaction with program content/delivery

• Technical issues on your end (internet, device)

• Inability to complete the program

▸ Feedback Welcome

While we don't offer refunds, we value your feedback for improvement

▸ Case Review Process

• Management may review exceptional circumstances

• Case-by-case evaluation (no guarantee of refund)

• Focus on finding alternative solutions

▸ Alternative Support

We may offer schedule adjustments, additional resources, or extended access instead of refunds

Need help with payment-related issues? We're here to assist:

▸ Primary Contact Channel

• Email: support@theacesphere.com

• Subject: Include 'Refund/Payment Issue'

▸ Required Information

• Your full name and registered email

• Order ID (from payment confirmation)

• Payment date and amount

• Detailed description of your issue

• Screenshots if applicable

▸ Response Times

• Initial response: 24-48 hours

• Resolution timeline: varies by issue complexity

• Urgent technical issues: priority support

▸ Support Hours

Monday - Friday: 9:00 AM - 6:00 PM IST

Your payment confirms understanding and acceptance of this policy:

▸ Your Acknowledgment

• You've read, understood, and agreed to this refund policy

• You acknowledge all payments are non-refundable

• You understand the no-exception nature of this policy

▸ Payment Dispute Waiver

• You waive rights to chargebacks after service access

• You agree to contact our support team first

• You'll approach payment gateways only for transaction errors (not service dissatisfaction)

▸ Financial Commitment

• Your payment represents a firm commitment to your education

• You understand this commitment supports our ability to provide quality mentorship

Our refund policy operates within full legal compliance:

▸ Legal Framework

• Designed to comply with Indian consumer protection laws

• Adheres to educational service regulations

• Respects digital payment guidelines

▸ Transparency and Fairness

• Clear, upfront policy communication

• No hidden terms or conditions

• Equal treatment for all students

▸ Jurisdiction

• Policy governed by Indian law

• Disputes subject to Indian courts jurisdiction

• Legal proceedings in applicable Indian courts

▸ Policy Updates

Changes will be communicated in advance and posted on our website